Define useful responses
List the questions your team can answer from approved business information. Mark anything that depends on live availability, pricing or a person’s judgement.
Conversation workflows · Early access
WhatsApp enquiries,
WhatsApp enquiries,
with a clear next step.
Salegine’s WhatsApp automation direction connects customer messages with shared customer context, lead qualification and follow-up workflows, with people handling decisions that need judgement.
If your team moves between chat threads and spreadsheets, start by mapping one enquiry journey. The aim is a useful response and an accountable handoff.
Early access · Confirm features and availability for your use case.
The workflow
Design the conversation before automating it.
Choose a narrow enquiry type first, such as a service question or a request to book a sales conversation.
Preserve the relationship
Decide which contact details and prior messages belong in the shared customer record. A returning customer should not have to restart the same conversation at every handoff.
Make follow-up intentional
Agree what happens after an unanswered question, an appointment request or an escalation. Include a stop condition and a responsible team member for each route.
Where people step in
A customer asking for a person, a complaint or an uncertain answer should have a clear escalation path. Decide which team receives it, what context they see and what the customer hears outside staffed hours.
Prepare for a demo
Prepare your WhatsApp setup questions.
A demo should distinguish the proposed conversation from the channel setup and provider work needed to make it operational.
- Bring your business number, provider name and current inbox workflow.
- Identify the languages, permissions and message templates to review.
- Define who handles replies, unavailable information and after-hours enquiries.
Questions, answered
What to know before you start.
Is a WhatsApp integration already included?
Confirm the current early-access scope directly with Salegine. The public product direction includes WhatsApp conversations, but a demo does not establish that your number or provider is connected.
Can we keep our existing number?
That depends on your current setup and the available onboarding route. Share the provider and number arrangement before making a migration decision.
Can it send follow-up campaigns?
Discuss the exact use case, customer permissions, provider requirements and available functionality. Do not assume that a conversation workflow also enables bulk messaging.
Can it serve Arabic-speaking customers?
Bring representative Arabic and English examples, including mixed-language conversations. Ask which languages are available and test the proposed handoff; language coverage must be confirmed.
Start with one customer conversation.
Describe the WhatsApp enquiries your team receives and your current provider. Request a demo to assess the workflow and setup together.